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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Dylan Rosso

March 2, 2025

5  out of  5
rating by Dylan Rosso
"Great service, they found a way to bundle and save me money. Highly recommend."
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Karla Blake

February 22, 2025

5  out of  5
rating by Karla Blake
"I have been a client of Arlen Norwood's agency for 30+ years. They take care of all of my insurance needs. I have over 10 different policies with them. Fawn and her team are very efficient and friendly when I call in with questions or need to make some changes. I value Fawn's experience and that of her team, and know that they are working with my best interest in mind."
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Annette Hovatter

February 21, 2025

5  out of  5
rating by Annette Hovatter
"I have been with the Pine City State Farm for over 45 yrs. They have the best customer service & makes me feel very comfortable all these years & always made claims easy for me. From insurance policies for my cars, home owners insurance, to the life insurance policies for my whole family. When my husband passed away 12 yrs ago, Fawn made it so much easier for me. Fawn had Ronnie’s (Cox) life insurance policy check almost immediately sent to me, which was exceptionally helpful, while I was grieving & dealing with funeral expenses & everything else! I have compared all my rates, to others companies, & State Farm has always been the best deal for me. I highly recommended State Farm for all of your needs!"
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danielle hauge

February 21, 2025

5  out of  5
rating by danielle hauge
"Great service highly recommend! really took the time to listen and answer all of my questions!"
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Madeline Milless

February 21, 2025

5  out of  5
rating by Madeline Milless
"Lexi is super helpful and knowledgeable! Definitely recommend working with her."
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Tyler Dahlstrom

February 20, 2025

5  out of  5
rating by Tyler Dahlstrom
"I have worked with a few different State Farm agencies throughout the country as I’ve moved around. The service at all the different locations has been good enough to keep me with State Farm but the service from Arlen Norwood has far exceeded expectations, specifically the help from Lexi. Lexi took the time to explain things in detail without getting frustrated when running multiple quotes for me to find the best option."
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Dell Gross

February 20, 2025

5  out of  5
rating by Dell Gross
"We have been with this agency for a number of years. Recently had a claim and were treated fairly. My saying on insurance is you can always find cheaper insurance but are they there when you need them? State Farm was for us!"
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Kayla Lull

February 20, 2025

5  out of  5
rating by Kayla Lull
"It’s never fun to hit a deer and total your vehicle! But Kelsie at Arlen Norwood State Farm helped connect me to a claims adjuster and when it was time to purchase a new vehicle it was simple to call and get coverage started immediately! Kelsie recommended adding rental insurance on my new vehicle and I was grateful!"
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Hannah Emerson

February 20, 2025

5  out of  5
rating by Hannah Emerson
"Lexi was great! very helpful! Highly recommend!"
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CJM2

February 20, 2025

5  out of  5
rating by CJM2
"Awesome Agency! Lexi is outstanding to work with! I highly recommend!"
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Sara Trout

February 20, 2025

5  out of  5
rating by Sara Trout
"Lexi has helped me on many occasions! She’s the literal best, hands down. She replies quickly and will go above and beyond for her clients. I will never work with anyone else. She’s my fav."
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Jimmy Kurtz

February 20, 2025

5  out of  5
rating by Jimmy Kurtz
"Staff is always there to support and answer any questions I have! Great service! Highly recommend!"
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Marty Mulder

February 20, 2025

5  out of  5
rating by Marty Mulder
"I have had both home & classic car insurance with Arlen & Fawn for many years now. They have always been a pleasure to work with."
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Zachary Erickson

February 19, 2025

5  out of  5
rating by Zachary Erickson
"great service! highly recommend!"
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drew nelson

February 19, 2025

5  out of  5
rating by drew nelson
"Could not recommend this agency more! Always there to answer any questions you have and save you a few bucks if they can!"
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John Hegge

February 19, 2025

5  out of  5
rating by John Hegge
"Always ready to help when needed!"
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Greg Thody

February 18, 2025

5  out of  5
rating by Greg Thody
"We are new to Arlen Norwood - State Farm. Our initial quote and sign-up experience with Alexis was excellent. Very efficient, friendly, answered all of our questions, and their home and auto package options were flexible to our all of specific needs."
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kyle merth

February 16, 2025

5  out of  5
rating by kyle merth
"Been working with State Farm out of Pine City for 20 years now. Fawn and the rest of the team have always been extremely helpful and caring. They go above and beyond for their clients always, no matter the situation. I’m truly grateful to have such a great team to work with."
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Bev Lent

February 13, 2025

5  out of  5
rating by Bev Lent
"Staff is very knowledgeable. Excellent customer service. I have been with them for many years and have never been disappointed. Fawn is great to work with."
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Vern Valvoda

February 12, 2025

5  out of  5
rating by Vern Valvoda
"I found Vehicle in Florida where I am wintering. I called Kelcie to inquire about insuring. Discussed with her the coverage. Later when I made the deal, I sent her the VIN. While the dealership was making the paperwork out for the sale, and registering in MN, Kelcie e mailed the temporary Insurance Card. The dealership people were amazed on how fast this was accomplished. Fawn and Kelcie have always taken good care of my Insurance needs. Great job done again! Thanks. Vernon Valvoda"
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Randy Fredin

February 12, 2025

5  out of  5
rating by Randy Fredin
"Wanna make your insurance coverage very easy to manage at a competitive price. Arlen Norwood State Farm in Pine City is the place, Fawn and her staff will be a huge help. Give them a try, you will not be disappointed."
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M G

February 12, 2025

5  out of  5
rating by M G
"We have been with State Farm for years. After our original agent retired, we moved our policies to the Arlen Norwood State Farm Agency. We have been working with Fawn and she made the transition to their Agency seamless. She is very knowledgeable in all aspects of the industry. We would highly recommend her and the Arlen Norwood State Farm Agency."
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Diane Wood

February 12, 2025

5  out of  5
rating by Diane Wood
"The Arlen Norwood State Farm Agency is fantastic to work with. Fawn Johnson is amazing and always there for us - timely, responsive, and friendly. Highly recommended!"
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Kaylee Mckenna

February 12, 2025

5  out of  5
rating by Kaylee Mckenna
"By far a wonderful experience with Lexi. She has helped with any questions or concerns I’ve had! Highly recommend!!"
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Abby Dahlstrom

February 11, 2025

5  out of  5
rating by Abby Dahlstrom
"I cannot recommend this agency more! Lexi took the time to explain all policies in detail, answer our questions and re quote as needed. Lexi is always looking for ways to help us save money and maximize our policy."